Flood barriers aren’t your average parcel. They’re big, bulky, and often time-sensitive. Whether you’re protecting your home, shop, or rental property, we’ll make delivery smooth, fast, and worry-free.

Here’s how we ship, what to expect, and what to do if something goes wrong.

Delivery Options & Rates

We offer free global shipping on all Floodshield-brand products. Some other items may carry a fee depending on size, weight, and location.

UK Delivery

Delivery timeframe: 3 to 5 business days, from when your order is ready to ship.
Order Size Delivery Cost
Over £250 Free
Up to 2Kg £8
2Kg to 13Kg £20
13Kg to 25Kg £35
Over 25Kg £51

International Delivery

Delivery timeframe: 3 to 17 business days, depending on your country and customs process.
Order Size Delivery Cost
Up to 2Kg £30
2Kg to 13Kg £60
Over 13Kg £100
Customs Note: International customers are responsible for local duties, taxes, and import fees.

Free Shipping Applies To:

Made to Order

Some of our products are made or assembled to order but we move fast.

  • Orders are confirmed immediately
  • Most orders ship within a few working days
  • If there’s any delay or custom requirement, we’ll contact you
  • Tight deadline? Let us know, we’ll do what we can

You can request a specific delivery date at checkout. We’ll try to match it.

Order Tracking

As soon as your order ships, we’ll email you a tracking number.

Use this to follow your delivery. If you haven’t received your tracking info within a few days of ordering, get in touch.

Insurance & Damaged Goods

All orders are fully insured in transit.

  • Please inspect your order as soon as it arrives
  • If anything’s missing or damaged, take photos and keep all packaging
  • Let us know within 5 working days

We’ll deal with claims quickly and without the runaround.

Delivery Access & Offloading

  • Vehicle Sizes

    Deliveries may arrive on large vehicles (up to 28 tonnes — think double-decker bus) or smaller vans. If your property is tricky to access (narrow roads, tight turns, steep driveways), let us know before ordering.

  • Help Unloading

    Our deliveries are made by driver-only vehicles. That means:

    • The driver won’t carry items inside
    • You’ll need help on site for bulky or heavy goods
    • Some items (like barriers or boxed pads) may require 2+ people to move safely

    If no one is available to receive and help, a £25 redelivery charge applies.

  • Safe Delivery Notes

    Can’t be in? Leave clear written instructions on your front door (e.g. “leave behind gate” or “deliver to neighbour at No. 6”).

    Some high-value or bulky orders may require a signature and cannot be left without one.

Your Responsibilities

Flood protection is serious business. To make delivery hassle-free:

  • Make sure the delivery vehicle can access your road
  • Have enough people on site to help unload
  • Ensure there’s safe space at the kerb
  • Check goods on arrival and report any damage quickly

If the delivery is unsafe (e.g. icy path, blocked access), the driver may refuse delivery and we’ll arrange a new date.

Returns & Exchanges

We’re not a try-before-you-buy brand, but if something’s wrong, we’ll help.

Returns are accepted only if:

  • Items are unused, in resalable condition, and in original packaging
  • You request a return within 30 days
  • You receive a Returns Authorisation Number from us in advance

Returns are subject to a 40% restocking fee or £50, whichever is greater. You’ll also need to cover return shipping using a courier we approve.

Items returned without authorisation or in damaged packaging may be rejected.

Faulty or Incorrect Items

If an item is faulty or damaged on arrival:

  • We follow the manufacturer’s Dead on Arrival (DOA) policy
  • Our team will inspect and offer a repair, replacement, or refund, depending on the case

Delivery Disclaimer

We work hard to hit our timeframes and usually do but:

  • Delivery times are estimates, not guarantees
  • We’re not liable for delays caused by couriers, customs, or bad weather
  • Always check your items on arrival and report any issues within 5 working days

Still have questions?

Floods don’t wait so if you’ve got a tight deadline or unusual access requirements, contact us before ordering. We’ll help you plan it right.

Contact Us