Stop worrying about flooding. Start here.

This page covers the most common queries we get; from how fast we ship, to returns, warranty, installation and flood protection advice. Whether you’re placing your first order or fitting your fifth barrier, the answers are all here.

If you still need help, contact us here, phone us on +44 (0) 113 868 8397 (9am–5pm Mon–Fri), or email info@floodshield.com.

Other products?

How do I protect the rest of my house?

We offer a range of products that can help protect the rest of your house. Please see our products page.

Is free shipping on all products?

Shipping is payable on all other products, even when supplied with a Floodshield (as the Floodshield will be shipped in its own box). Shipping costs will vary depending on where in the world the product is being shipped, but will be clearly displayed in your shopping cart at checkout. Visit our Delivery Information page for full details on our deliveries.

Can I reuse a FloodSax or Osmo barrier?

Our advice is not to reuse these barriers. This is because flood water inevitably contains a significant amount of raw sewerage, which will be absorbed by these barriers, and so constitute a bio-hazard. Both these types of barriers can remain inflated and in place for months at a time, providing flood protection without having to remove and replace them.

Order, delivery or general questions?

How long between me placing my order and it been shipped?

In most cases the Floodshield will be shipped the next working day. We will send you the tracking code from our courier when we get it, the day after it ships.

What is the cost in my currency?

Please click on the currency selector on the bottom right of your screen on mobile devices or head to the page footer on desktop.

What payment methods can I use?

Alongside debit and credit card payments, we aslo accept Paypal. We also offer payments through Klana, Apple and Google pay to make payments even easier.

How can I place an order?

If you know which product you require, visit our online store to order now. Alternatively, please contact us direct, where one of our helpful, trained team will be able to assist you with your requirements.

Want to know more about Floodshield?

  • Why Floodshield?

    Head over to our Floodshield page to find out why this is the only door flood barrier you will ever need, and so much more.

    Find out more 
  • Need installation help?

    Installing a Floodshield couldn't be easier so visit our installations section to find full instructions, videos and FAQs.

    Get the info 
  • Looking to buy?

    If you are ready to purchase your Floodshield, head on over to our online shop to select your size and type.

    Start shopping 

Need help or advice?

Out expert team are on hand to answer any questions