
Frequently Asked Questions
Help on all things Floodshield, other products and orders
Stop worrying about flooding. Start here.
This page covers the most common queries we get; from how fast we ship, to returns, warranty, installation and flood protection advice. Whether you’re placing your first order or fitting your fifth barrier, the answers are all here.
If you still need help, contact us here, phone us on +44 (0) 113 868 8397 (9am–5pm Mon–Fri), or email info@floodshield.com.
Other products?
How do I protect the rest of my house?
We offer a range of products that can help protect the rest of your house. Please see our products page.
Is free shipping on all products?
Shipping is payable on all other products, even when supplied with a Floodshield (as the Floodshield will be shipped in its own box). Shipping costs will vary depending on where in the world the product is being shipped, but will be clearly displayed in your shopping cart at checkout. Visit our Delivery Information page for full details on our deliveries.
Can I reuse a FloodSax or Osmo barrier?
Our advice is not to reuse these barriers. This is because flood water inevitably contains a significant amount of raw sewerage, which will be absorbed by these barriers, and so constitute a bio-hazard. Both these types of barriers can remain inflated and in place for months at a time, providing flood protection without having to remove and replace them.
Order, delivery or general questions?
How long between me placing my order and it been shipped?
In most cases the Floodshield will be shipped the next working day. We will send you the tracking code from our courier when we get it, the day after it ships.
What is the cost in my currency?
Please click on the currency selector on the bottom right of your screen on mobile devices or head to the page footer on desktop.
What payment methods can I use?
Alongside debit and credit card payments, we aslo accept Paypal. We also offer payments through Klana, Apple and Google pay to make payments even easier.
How can I place an order?
If you know which product you require, visit our online store to order now. Alternatively, please contact us direct, where one of our helpful, trained team will be able to assist you with your requirements.
Want to know more about Floodshield?
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Why Floodshield?
Find out moreHead over to our Floodshield page to find out why this is the only door flood barrier you will ever need, and so much more.
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Need installation help?
Get the infoInstalling a Floodshield couldn't be easier so visit our installations section to find full instructions, videos and FAQs.
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Looking to buy?
Start shoppingIf you are ready to purchase your Floodshield, head on over to our online shop to select your size and type.
Let customers speak for us
from 251 reviews
Very prompt actions and despatch. Excellent product.

This is the second one we have bought we use them for our garage in the winter when we have torrential rain it stops the water entering the garage. It's durable works well and last us the whole winter October to March. Flood sheild is a good company to deal with. So highly recommended.

The dramatic increase in torrential rain has caused problems with flooding inside our garage, with huge volumes of water flooding off land onto our drive, which lies below levels of surroundings. Two Flood Shields installed outside have stopped problem by slowing flow of water to a trickle. The soak away drains are no longer overwhelmed.

Following a recent deluge of rain down our sloping driveway our garage was flooded. A Osmo flood barrier placed diagonally across our driveway successfully diverted any further water into a nearby drain.

Keeping my mind at rest with your excellent floodsacks thank you

I always leave 4 pads in the corner that is susceptible to water ingress in heavy rainstorms in my basement.
It stop the water from tracking across the concrete floor - total piece of mind !!

This robust shield is of fibre glass material utilising a corrugated shield for strength and rigidity. Surrounding the corrugated shield is a moulded flat frame providing a mating surface against the door frame. A high quality rubber? seal is fixed to this surface to give a waterproof seal.
The metal fixings allow a row of steel hooks to clamp the floodshield firmly against the door frame, thus providing a barrier but allowing the door to open for access.
Pros:
High quality well engineered product.
Easy and quick to fit.
Great after service and communication.
Con:
The metal 'hooks' have sharp edges. Might benefit from a light linishing or maybe plastic caps. To protect fingers and door seals.

Purchased these to replace some others supplied by our council following a flood that had been used when heavy rain was forecast. We have used a couple and they swell up well. Fortunately they have not been used in earnest, but they seem to be good. I like to have them in their box and easily accessible if required.

It works well.

Not used but sleep better at night

Bought these for my daughter’s house, who suffered a freak flood. Hoping this will not happen again but these shields give us peace of mind. One of the shields do not fit correctly, but Mikee was extremely helpful in finding a solution and replaced the item in a prompt manner. Would highly recommend this product and company.

I have dry fitted the flood shield and it fits and looks to be water tight. Although fortunately not tested in anger it does look and fit extremely well. Thank you for your help and advice.
Best regards.
Peter Tydeman.

We “summerized” our Florida condo with the toilet stoppers and left the air pump with the person looking after our place after we headed back north so he could add some more air if required if a storm surge is predicted. Fingers crossed no flood this year.

Easy and light to install! Not tested with flooding but happy it's a good defence if ever needed!

The advertising was persuasive so we ordered it. It came in good order and proved to be the right fit and easy to instal. The proof as to its efficiency now depends on the next flooding event (which we expect but rather fear). If that happens you can expect another review!
Regards
Anthony Bennett
18 Feb 2025
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