EU Sales Tax
As of the 1 July 2021, the EU has made changes to how sales tax is managed for imports into the region. Your Floodshield order will come from the UK, and so if it is being delivered to an EU member state, then sales tax/VAT is not charged at checkout, but when the goods reach their destination country.
In an effort to limit the disruption to our customers, Floodshield will always in the first instance try and ship your order to you with the sales taxes pre-paid (often called "DDP") - this means you should receive your order without the need to contact you local customs or courier representative.
However, in a small number of cases, the courier is unable to pre-clear sales taxes for customers. In this case, you will be required to pay the sales tax locally before you are able to receive the goods. In this circumstance, please contact us, and we shall issue you with a 20% refund to your order.
This process is very new, and the EU member countries are yet to fully implement the system, so we can only apologies for any issues - it is unfortunately out of our hands, although trust us that we are are trying as hard as we can!